When it comes to proper computer support there are a few things that every customer needs to understand. First, every computer business is all about the same thing. They are all about making money and showing a profit. Every computer business is in the business of making money. This means that they will do whatever it takes to maximize their profit. In some cases this means making a product that is less than perfect, in other cases it means that they will cut corners in other areas, such as customer support.
You also need to be aware that the computer support that is offered will not come from a local business but rather a company located on the other side of the world. In most cases you will not be able to adequately speak with these people because they will not understand you and you will not understand them. Why is this the current practice? For starters this is a cheaper way of offering customer service. Sure they might have to deal with a few complaints but they will save money. Plus, the money they save will offset any complaints that are heard.
Here is the main question you need to ask when dealing with a computer support technician. Always ask to speak to the manager. Once a new person comes on the line, ask again. You will not receive the manager until you have asked a minimum of three different times. Once you reach the manager you will be amazed at what you learn. The manager is going to speak clear and audible English. Your problems will be fixed, and your day will improve. This is what you need to know!