In the early 1980’s the world started to experience the technology boom. We had people building computers and we had technology just bursting at the seams. We had no idea that the technology would soon take over every single aspect of the life we lead. However computer technology has become so infused with our daily lives that we are no longer able to do anything without the use of a computer. If you find this to be less than honest just consider your car. Even the older cars of the late 80’s and 90’s have on board computer systems that run the machine well. So the real question we have to answer is what are we going to do when we need help with our technology? Good computer support is hard to find. There are several things I have learned about IT support that I think you need to be aware of.
The first thing that comes to mind about computer support is that the majority of the help we try and get comes from foreign countries, mostly India. Why? Why are having to call a country 10 thousand miles away to get help for a machine we bought right down the road? The simple answer is that this is the cheapest way for the computer companies to work and do business. However it does not make good sense for you and I because we have a hard time understanding what they are trying to tell us. Computer support should be a job skill that we all have. It should be a skill that is utilized here at home in America. We need to corner this market and take it back. We could make a lot of money and we would be able to save a lot of time and frustration for other people.